Frequently Asked Questions

Representing luxury brands has many perks which includes exceptionally well-kept trade-ins you won't find anywhere else. With a wide selection of pre-owned vehicles inspected by our world class technicians before it gets added to our online inventory, you can feel confident you will find the right ride to fit your lifestyle and needs.

We understand its not always love at first site. Just bring it back within 7 days and with less than 700 miles.

Yes, you can cancel at any time! Contact us and we'll handle the cancellation paperwork for you. Please note that cancellation policies vary by coverage. Complete Protection: If you cancel your plan within the first 60 days and no claim has been paid, you'll be refunded 100% of the coverage. If you cancel after the first 60 days or a claim has been paid, your refund will reflect the pro-rated remaining amount based on the months remaining, less a $50 cancellation fee. Vehicle Service Contract: You will be refunded the pro-rated remaining amount. Guaranteed Asset Protection (GAP) Please call us for details. 

The rates and monthly payments you see on NielloGO vehicles are averages. These estimates are not based on your individual credit score and down payment. Actual monthly payments will vary based on your personal credit score. Like pre-qualification, getting your personalized payments will not impact your credit. Personalized payments are estimates based on limited information you provide to us and not an offer or commitment to provide credit or financing. Eligibility for credit and actual payments are based on the results of your credit application.

The price you see is final. Our vehicles are priced competitively so it takes the hassle out of having to negotiate.

Yes, you can bring your own third-party financing. Simply choose the 'cash' option when submitting your order.